Contact Shinra Enterprises — Fast replies within one hour (9 AM–9 PM ET)
GET IN TOUCH
Have a question about a product, order, or shipping? Send us a quick message and our support team will reply within one hour during 9:00 AM–9:00 PM ET. We keep replies direct, helpful, and focused on getting you back to what matters.
Support hours
9:00 AM – 9:00 PM ET — replies within one hour
Primary contact
On-site messaging and email for order or product support
Address
Online only — no physical storefront. Orders ship within five days of payment; 30‑day returns.
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Secure Payments
Questions about payment options or security? Tell us which method you prefer and we’ll confirm how it’s protected on checkout.
Shipping Timeline
We ship within five days of payment. If you need a faster option or tracking details, send us your order number and we’ll reply promptly.
30‑Day Returns
Need to return an item? Our 30‑day policy is straightforward—message us with your order details and we’ll guide you through the steps.
On‑Site Support
Our on-site messaging is available 9 AM–9 PM ET. Ask a question and expect a friendly reply within one hour during those hours.
Contact
Get help fast — message Shinra within one hour
Questions about orders, the Pet Cargo Cover, shipping, or returns? Send us a message and we’ll reply within one hour during our support window (9 AM–9 PM ET). We ship within 5 days of payment and offer a 30‑day return policy for added confidence.